1. Provide the fare that is lowest available
You can expect the fare that is lowest open to you when it comes to date, journey, and course of solution you request through our web site (koreanair Open in brand brand new screen ), on our phone booking system, at airport admission counters, as well as admission workplaces within the town. Upon demand, our representatives will determine itineraries that are alternative your travel routine is versatile.
2. Inform customers of delays, cancellations, and diversions as required by 14 CFR Code of federal laws В§ 259.8
Whenever a modification of the status of a journey does occur (in other words., a wait of thirty minutes or maybe more within the planned procedure of the journey, a termination of the journey, or even a diversion), we are going to immediately offer information regarding the alteration within thirty minutes directly after we become alert to such a big change, as needed under 14 CFR Code of federal Regulations 259.8(a). We are going to make info on such modifications available via our telephone that is toll-free number), via our U.S. internet site, koreanair Open in brand brand brand new window (when you look at the Flight Status Menu), in the gate area ( for the trip at a U.S. airport), and via any flight status membership service we offer that delivers notification to passengers (to your degree we offer such solution). We provide, through our gate agents and journey teams, prompt updates regarding the status and results in of delayed, terminated, or flights that are diverted. We now have installed flight monitoring technology which will enhance our capacity to monitor delays and diversions; in addition can help us relay information more totally. We will contact you about cancellations as soon as the occasion is created recognized to us utilizing the email address in your booking.
3. Deliver luggage on time
It really is our intention to supply your luggage on time. Nonetheless, in case this doesn’t happen, we will attempt to get back your misplaced luggage within twenty four hours. Inform a Korean Air worker in the airport if you fail to locate your baggage. To check on the progress of one’s case search, phone the office that is regional you have made your report or head to At the airport menu on our internet site. We shall make an effort to contact owners of unclaimed luggage whenever name and target or perhaps a cell phone quantity can be acquired. We utilize scanning technology to spot the positioning of all of the baggage that is unclaimed assists us to quickly reunite you together with your home. Bags being unclaimed after a week are delivered to our head office in Incheon, where efforts that are continued built to find case owners.
4. Penalty won’t be applied if you cancel booking and demand reimbursement within a period that is certain purchase.
The refund within 24 hours of purchase for a reservation that is booked and ticketed through Korean Air ticketing office, Korean Air Service center (800-438-5000), or Korean Air homepage (koreanair Open in new window ) one week or more prior to the first departure date of your itinerary, you will receive a refund for the ticket without penalty if you cancel the reservation and request.
5. Provide prompt solution refunds
We are going to issue refunds for qualified domestic and worldwide seats within seven company times for charge card purchase, and twenty company times for acquisitions created by money or check. Needs for refunds can be submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel representative. All about this solution are found on our webpage into the customer care menu.
6. Precisely take care of people with disabilities along with other unique needs, including tarmac delays
- Passengers with Disabilities along with Other needs that are special
Accommodating the unique requirements of people with disabilities is really a priority that is top Korean Air. Upon demand, we provide such people many different unique solutions:
- Transportation to, from, and between gates, either by wheelchair or, in many places, electric cart.
- Boarding help.
- Within the airport as well as on the plane, assist with people with artistic, auditory, intellectual, or flexibility impairments.
To guarantee the quality that is high of solutions and protection of client legal rights, we designate Complaint Resolution Officials (CROs) in most airports who will be accountable for ensuring solutions supplied to your customers with disabilities are precisely implemented.
We offer unaccompanied passenger service for the kids many years 5 through 11 that will be traveling alone. The service that is same be supplied to young ones many years 12 through 16 that will be traveling alone. (costs make an application for unaccompanied small solution.) Informative data on this solution are available on our website when you look at the Travel provider menu.
7. Meet customers’ crucial requirements during long tarmac delays
We shall offer information about the status of a journey if you have an extreme wait after you have got boarded or following the plane has landed. If security and safety conditions enable, we will also give your crucial requirements such as for instance food, portable water, operable lavatory facilities, and usage of hospital treatment. For lots more information, see Korean Air’s Contingency Plans for Tarmac Delays.
8. Treat people fairly and regularly within the instance of oversales
Sporadically, we might never be in a position to offer you a chair for a flight that is specific if you possess a ticket and look in on time. This will be called an oversale, and it also does occur in the event that true wide range of clients whom sign in (willing to board) surpasses the amount of available seats.
In the event that you voluntarily provide your seat, we offer settlement and transportation on an alternative flight. A notice which describes the responsibilities in addition to payment in a sum dependant on Korean Air is going to be provided to you. We also provide compensation and transportation on an alternate flight if you are involuntarily denied boarding. A notice which describes the responsibilities and also the payment in a quantity decided by Korean Air should be directed at you.
The policies and procedures that people follow ensure you get reasonable and treatment that is consistent such oversales happen.
9. Disclose travel itinerary as well as other policies that affect your travel
We’re going to offer you your travel itinerary and information that is complete policies and procedures that affect your travel:
Provide regular flyer details
Essential guidelines, limitations, and redemption information can be found on our web site in Skypass menu. In addition, they have been supplied upon enrollment and offered in change notices directed at Skypass people.
Offer aircraft setup
Aircraft setup, chair width, and pitch ranges can be found on our site in About Us menu. In addition, it will be possible to search for the given information through our booking and airport agents.
Provide crucial terms including termination policies
Information concerning Aisle search terms and conditions are found on our site when it comes to utilize and General conditions of carriage menus.
10. Inform customers in a prompt types of changes in itineraries
We’re going to inform in a prompt method of modifications in your trip if you have a modification in order to not ever influence your itineraries. We will contact you in regards to the aircraft or even the schedule modifications once the occasion is famous, utilising the email address you offer us in your booking
11. Ensure responsiveness to consumer complaints
We shall acknowledge receipt of written consumer complaints within thirty days of receipt and certainly will deliver a response that is substantive 60 times of getting the grievance. Please deliver us your remark or problem into the address that is following.
- Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
- Call us start in new window on our web site
12. Offer services to mitigate passenger inconveniences caused by cancellations and misconnections
If your cancellation does occur, we will make an effort to contact you using the email address you offer in your booking so that you can relieve any inconvenience you might experience. In addition, we strive to verify you in the flight that is next run who has seats for sale in the exact same course of solution whenever rebooking is essential. We offer resort rooms at Korean Air contracted facilities, centered on access, if you should be needed to stay instantly while from your house or location as a result of a wait, misconnection, or cancellation within Korean Air’s control.